duk88 Privacy Policy

01 Introduction & Scope

duk88 ("we", "us", or "the platform") is committed to ensuring a safe and transparent online gaming environment for users in Bangladesh. This privacy policy applies to all users of the duk88 website and related services.

This policy sets out what types of information we collect, how we use it, who it may be shared with, and what steps we take to protect your information. By registering on our platform or continuing to use our services, you are considered to have given your consent to the terms of this privacy policy.

This policy may be changed or revised at any time. In the event of significant changes, we will make reasonable efforts to notify you through appropriate means. You are advised to review this page regularly.

02 Information We Collect

duk88 collects the following types of information in order to provide safe and effective services:

2.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification where applicable)
• Permanent or current address

2.2 Account & Financial Information

• Account username and login credentials (stored in encrypted form)
• Deposit and withdrawal history
• Records of transactions carried out via bKash, Nagad, Rocket, or Upay
• Bonus claims and wagering activity information

2.3 Technical & Usage Information

• IP address and device information
• Browser type and operating system information
• Session logs, page visits, and time spent on the site
• Information obtained from cookies and similar tracking technologies
• Game play history and preferences

2.4 Communication-Related Information

• Records of conversations with our support team via live chat or email
• Information relating to user complaints or requests

03 How We Collect Information

duk88 collects user information in the following ways:

• Directly provided: When you fill in a registration form, make a deposit or withdrawal, or contact the support team.
• Automatically collected: Through cookies, log files, and similar technologies during your visit to our site.
• From payment processors: Financial information required when transactions are completed through mobile financial services such as bKash, Nagad, Rocket, and Upay.
• From third parties: Information received from applicable regulatory bodies or third-party verification services for identity verification or fraud prevention purposes.

04 Purpose of Using Information

duk88 uses collected information for the following legitimate purposes:

4.1 Service Operation & Improvement

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Improving the quality of gaming services and refining the user experience

4.2 Security & Compliance

• Preventing unauthorized access to accounts
• Detecting and preventing fraud, money laundering, and other illegal activities
• Verifying user age (services are available only to those aged 21 and above)
• Developing and enforcing responsible gaming policies

4.3 Communication

• Sending important account notifications
• Responding to support requests
• Sending promotional messages subject to your consent

05 Data Sharing & Third Parties

duk88 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Service partner providers: Only the information necessary for service operations is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game software suppliers.
• Legal obligations: Information may be provided in response to a court order, legal process, or a legitimate request from a regulatory authority.
• Fraud prevention: With third-party security services where necessary to protect the security of your account or our platform.
• Business transfers: In the event of a business merger or acquisition, provided that data protection standards remain unchanged.

All third-party providers associated with us are bound by data protection agreements consistent with this privacy policy.

06 Cookie Policy

The duk88 website uses cookies and similar technologies. Cookies are small text files stored on your device that help the site function.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your language preference and other settings.
• Analytical cookies: Used to monitor site usage patterns and improve performance.

6.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling certain cookies may limit some functionality of the site.

07 Data Storage & Security

duk88 takes proactive steps to protect your information. Our security framework includes:

• SSL encryption: All data transferred between the website and server is encrypted using SSL technology.
• Password hashing: Your password is always stored in hashed form — no staff member can read it directly.
• Access controls: Only authorized staff have access to specific data for the purposes required by their role.
• Regular security reviews: Our systems undergo regular security assessments.
• Secure servers: Data is stored in a secure environment with firewalls and other security measures in place.

7.1 Data Retention Period

We retain your information for as long as your account remains active and for the period necessary to meet relevant legal or regulatory obligations. Even after an account is closed, certain information may be retained for a defined period for regulatory reasons.

08 User Rights

As a duk88 user, you have the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to correction: You may request the correction of any inaccuracies in your information.
• Right to deletion: In certain circumstances you may request the deletion of your personal information, subject to legal obligations.
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Portability: You may request your information in a structured, machine-readable format.
• Withdrawal from promotional communications: You may opt out of receiving promotional messages at any time.

To exercise any of the above rights or to submit a related request, please contact our support team.

09 Protection of Minors

duk88 services are intended only for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification measures are in place at the time of registration. If a minor's information enters our system under any circumstances, it will be deleted immediately upon detection and the associated account will be closed.

If you suspect that a minor in your household is using our platform, please contact us without delay.

10 International Data Transfers

Our servers and data processing infrastructure may be located in various countries. As a result, your information may be transferred to and stored outside Bangladesh. In such cases, we ensure that transferred data complies with the protection standards described in this privacy policy and that appropriate contractual safeguards are in place.

11 Changes to This Policy

duk88 reserves the right to change, amend, or update this privacy policy at any time. A revised policy will be considered effective from the date it is published on this page.

For significant changes, we will make efforts to send a notification to your registered contact. Continuing to use the platform after any changes will be taken as your consent to the revised policy. You are therefore advised to revisit this page from time to time.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are available 24/7 in both Bengali and English.